Privacy Policy & Data Ethics

Mutefe is dedicated to upholding the highest standards of data stewardship and privacy ethics. We treat collector and artisan information with the same uncompromising precision we apply to luxury olfactory curation.

You may withdraw your consent for optional data processing activities at any time by contacting our concierge team; however, such withdrawal does not impact processing conducted lawfully prior to withdrawal.

This Policy applies to all digital interactions across Mutefe (including mutefe.com, the Atelier Dashboard, our checkout systems, and concierge message channels).

This Policy does not apply to third-party platforms or independent courier entities that Mutefe does not own or control. When redirected to external payment gateways or carrier portals, their respective privacy notices apply.

We process personal information for legitimate business and transactional purposes, including:

• Marketplace Operations: Processing orders, managing multi-vendor escrow settlements, and coordinating international air freight.
• Concierge & Customer Support: Responding to inquiries, resolving delivery claims, and assisting with fragrance recommendations.
• Trust & Verification: Screening against fraudulent orders, authenticating atelier formulations, and maintaining platform security.
• Curated Communications: Sending order dispatch notices, batch aging updates, and optional limited-edition announcements.
• Legal & Regulatory Compliance: Fulfilling international customs declarations, tax reporting, and aviation dangerous goods requirements.

You can control your subscription preferences for private vault releases and olfactory newsletters via your account settings or through the unsubscribe link in our emails. Transactional emails (order confirmations, waybills, security alerts) are mandatory for order fulfillment.

When you save fragrances to your curation list or follow specific African master perfumers, we use these preferences to notify you of rare harvests, restocks, or new seasonal extraits from those ateliers.

Collector reviews, sensory ratings, and fragrance reviews submitted to Mutefe are published on product pages to assist fellow collectors in understanding silage, longevity, and olfactory notes.

When you submit an inquiry regarding bespoke formulation, custom volume, or maceration aging to an Atelier, relevant details of your inquiry are transmitted securely to that specific studio to enable direct communication.

Mutefe does not sell, rent, or trade your personal data. We share information strictly with:

We may aggregate anonymized purchasing patterns, fragrance note popularity, and geographical demand trends for industry reports, botanical harvest planning, and marketplace optimization.

Payment transactions on Mutefe are encrypted using TLS 1.3 and handled directly by PCI-DSS Level 1 certified processors (Stripe). Mutefe never stores full credit card numbers or raw banking CVVs on our servers.

Our platform may contain links to external publications, master perfumer interviews, or logistics carrier tracking tools. We encourage you to review their independent privacy practices.

Mutefe operates internationally, with corporate headquarters in the United Kingdom and logistics/atelier networks spanning Southern, Eastern, and Northern Africa. By utilizing Mutefe, you understand that your data may be processed in secure cloud infrastructure across these jurisdictions in compliance with standard contractual clauses.

Our Services are designed exclusively for adult collectors. We do not knowingly collect personal data from individuals under sixteen (16) years of age.

We implement enterprise-grade technical safeguards including end-to-end TLS encryption, scoped database permissions, regular vulnerability scans, and multi-factor authentication for administrative channels.

Under the General Data Protection Regulation (GDPR) and UK Data Protection Act 2018, you possess the right to request access to, rectification of, portability of, or erasure of your personal data held by Mutefe.

To exercise your statutory data rights, submit your request to privacy@mutefe.com.

We adhere to global privacy principles governing international commercial transparency, purposeful data collection, and robust encryption standards.

Any disputes or claims regarding this Privacy Policy or our data handling practices are governed by the confidential binding individual arbitration provisions outlined in our Terms of Service.

We reserve the right to amend this Policy periodically to reflect evolving legal standards or platform features. The date of the most recent revision will always be displayed at the top of this document.